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Terms & Conditions


1. Orders can be made online, by phone or email. Orders require 6-8 weeks lead time. Unforeseen delays due to production time, customs etc can extend the lead time.

2. All orders are payable in full in advance unless  otherwise specified.

3. Maria Starling design is not responsible for quantities ordered.Verify with your contractor before ordering since we cannot guarantee colour matching from shipment to shipment. We recommend ordering 10% overage.

4. Any imperfections or shade variations are considered natural and add to the charm of the handmade products.

5. It is important to inspect the tile and notify us within 48hrs of any serious defects. All claims made after 48 hrs will not be accepted and installation is acceptance of the product.

6. All tile sales are final. No returns, refunds or exchanges will be accepted due to the handmade nature of our product.

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